Law of the Result - When you try to prove to someone that a machine won't work, it will.
Conversely, when you expect a new machine to work perfectly right out of the box, it won’t.
I spent over two hours with my new BFF in India, Srinath, a 24 year-old who is in the department that only works on my particular type of laptop, the XPS series. The laptop works fine, that’s not the problem…but Microsoft Outlook would not open. I paid for the full version so that I could specifically get Outlook.
My new best friend got permission from me to take over my computer through an internet connection. It was funny watching the screen do all its antics without me being at the controls! He uninstalled MS Office, cleaned up the computer, then reinstalled MS Office, but that dang program still wouldn’t cooperate. It finally worked, but we couldn’t get it to register properly.
By that time, it was the end of his shift, and it was bedtime for me anyway, so we both quit. He promises to call me this afternoon when he gets to work…and promises we will get everything to work correctly. I am not adding any more programs to the system until it does.
So today I am back on the old laptop…and life goes on. Today is another day. The end.